FR

Q&A

We've gathered the answers to many of your online shopping questions right here. Feel free to call or email us if you have other questions.

Contact us

Général

When may i expect to see your latest seasonal collection!

There are 2 full seasons:spring and fall. The site will be updated for spring between february 15th and the end of May and for fall between august 1rst and october 31th.

Are all products available instore are also available through our online shop?

No, while the same products are available, our online selection is limited

Shop online

Are online and instore prices the same?

Yes, our prices on www.boutiksuisse.com and instore are the same.

Can I purchase online an item that is not or no longer shown on your website?

No. For special requests or specific questions about our products, please call us.

418-527-0604

Which payment method is accepted at Boutik Suisse?

We accept the followings method:

Interac

Credit card(Visa, Master Card, American Express)

Gift Certificate from Boutik Suisse

How can I change or cancel an existing order?


To change or cancel an order, you must contact us before you receive email confirmation that your order has shipped. If you have already received a shipping confirmation, you must return the merchandise as soon as you receive it or call us. 418-527-0604

Shipping

What are the shipping rates?

Our fixe rates is $4,95.For all orders exceeding a value of $75, standard shipping is offered for free

When will my order be delivered?

Regular delivery takes 4 to 7 business days.

Do you ship outside Canada?


No. We currently ship only within Canada.

 

Can i make a purchase online and pick up my order instore?


Yes, you simply have to specify when you make a purchase and we'll keep it for you.

Return and cash back

Can i get an instore refund if i bought an item online?

No, 

How do I get an instore refund for an item I purchased online?

When you go to the store, be sure to have on hand the original receipt and the item you wish to return to ensure speedy service.

Can I get a refund online for an item I purchased instore?

No. Items you purchase instore can be refunded only instore.

If I wish to make a return, will I have to pay shipping?

No fee will be charged for your returns.


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